Pros
There were pros to working here but unfortunately most of those are now gone. They used to cover health insurance but no longer do that. They used to pay over industry standard but have since changed pay structures. They used to offer cool benefits such as an employee spa which is now gone. They have event removed the nice water filter machines. One pro that still exists is that the office space is beautiful. It is now packed since they closed office space on floors 16 and 18 and moved everyone to the same floor but it is still a nice space.
Cons
Management makes it clear that they do not care about the employees. Employees are tools to them. Unfortunately many of the executives do not know the industry and treat it like other companies they have worked at before, expecting the strategy of a 99 cent domain name company to transfer over to the luxury market. There is no job stability. You constantly feel like you might lose your job even if you are a hard worker who does a great job for them. Unfortunately the pay structures have been changed so that putting up with all of this is not worth it. Legal is dealing with tons of law suits. Accounting is dealing with a nightmare amount of work trying to figure the finances out. The entire vibe in the office is negative. Employees are worked to the bone and appreciation is rarely shown. In fact, the CEO has scorned employees in the renewals department in the past when they were attempting and failing to renew members who were completely screwed by JetSmarter. Unfortunately it is extremely hard to protect your reputation here. Employees are being brought up in law suits for things they had no control over.