Front Desk Agent - Front Desk Jiten Hotel Management Employee Review

I worked my way up from hotel front desk employee to General Manager and watched lots of other employees enjoy the same success under the JHM leadership. I felt supported and mentored and learned a ton about management, leadership, accounting, and Human Resources working for them. The VP, Beth, took me under her wing and mentored me every single step of the way and even introduced me to other GMs who served as mentors for me as well. I truly enjoyed goal setting and reaching and exceeding my goals with my team!

hours can be long given that the industry is a 24 hour industry - but it always flew by staying busy!

Some talented peers at lower levels, decent pay/benefits depending on role.

The executive team fosters a toxic, top-down environment where dissent is unwelcome and ego takes priority over collaboration. Leadership often comes across as arrogant and dismissive, creating a culture of fear and favoritism. Constructive feedback is ignored, and there’s little accountability at the top. Upper management operates with a sense of superiority that shuts down open communication and discourages differing opinions. The leadership culture is toxic — driven by ego, intimidation, and a lack of accountability. It’s clear they believe they’re above the rules and feedback from others.