Pros
They are the first in-home home improvement company that followed through with what they tell their customers they will do.
Cons
1. Bizarre compensation program - tiered so that the more volume you generate, the more they pay you. Problem is that it isn't any easier/harder the more you do. 2. Bizarre appointment sets. Less than 20% of the appointments they set did the homeowner truly agree to the appointment. Usually they committed just to get the telemarketers off the phone. 3. Bizarre ledger process. Reminded me of the "company store" setups that I learned about in high school. They make sure that anything they can charge their reps for, they do. 4. Pricing to client is significantly higher than competition. Their products and service are great, but I don't know that they are 30% better than their competition. 5. Initially I liked the sales approach as a Marketing Director. Unfortunately, the way the sales process is set up the rep quickly goes from being a marketing director to either pushy salesman or begging salesman. I ended up feeling like the stereotypical sales character in the Simpsons.