Great People & Product, but Transparency Could Improve - Customer Enablement Manager KISI Employee Review

Good compensation depending on your department. I can only speak for the Sales team, but it has been life changing. The product is phenomenal and easy to sell, it has a great market fit and isn't outrageously expensive, so customers usually see the value in purchasing. It's a small company and feedback is usually appreciated and implemented if it's legitimately good feedback or ideas. My manager is the best (words nobody ever says, I know lol) and the other managers are pretty chill to work with. Work life balance is pretty solid, again I can only speak from Sales but I don't feel burnt out unless I am doing it to myself by choosing to work more than necessary. I get to work fully remote which is a dream come true for me.

There's been a lot of change over the last few years, which has been both good and bad at times.

None that I can think of. While I did indeed like and form meaningful relationships with many of my team members, this is NEVER a reason to stay at a job.

My time at Kisi was defined by exploitation, disregard for basic labor rights, and a shocking lack of compassion—especially during the COVID-19 pandemic. As a salesperson, I was paid well below market value, with a commission structure so convoluted and unattainable that earning a fair wage was impossible. Overtime abuse was rampant. We were regularly required to work far beyond 40 hours a week, yet Kisi refused to offer overtime pay. Management misclassified sales roles to avoid legal obligations, even though most sales positions should be non-exempt and eligible for overtime under federal and New York State law. HR was fully aware and actively discouraged anyone from raising concerns, threatening retaliation or termination if you pushed back. But the most egregious behavior surfaced during the COVID-19 crisis. While responsible companies prioritized employee safety and well-being, Kisi’s response was callous and indifferent. There was no meaningful effort to implement safety protocols, accommodate vulnerable employees, or provide mental health support. Requests for remote work or sick leave were routinely dismissed or met with hostility. Employees who reported symptoms or raised health concerns were ignored or pressured to keep working, regardless of risk to themselves or others. Complaints about unsafe conditions went unaddressed, and transparency around COVID-19 cases in the workplace was nonexistent, leaving staff anxious and exposed. Leadership also terminated critical team members early in the initial outbreak yet asked them to keep working, unpaid and under the table. I would be very interested to know how they handled their PPP loan... The culture was toxic—favoritism, intimidation, and public shaming were the norm. Promotions were based on connections, not merit. Training was nonexistent, and turnover was so high that remaining staff were constantly overwhelmed. Constructive feedback was either ignored or weaponized against you. Kisi’s practices are not just unethical—they may be illegal. I am seriously considering filing a formal complaint with the Department of Labor. No one should be subjected to this level of exploitation and disregard for basic human decency. Bottom line: If you value fair treatment, legal compliance, or even basic safety, avoid Kisi at all costs.