The best employer - Help Desk Technician KPInterface Employee Review

5.0
13 Dec 2023
Recommend
CEO approval
Business outlook

Pros

I wasn't going to leave a review right after leaving. It would be intellectually dishonest to rate this IT company without having worked IT at another company first for comparison. I think it's important to let the bad times cool down and the good times level off before leaving an accurate review. I was hired at KPI fresh out of college and they molded me into the technician I am today. I have a terrible disability which they were extremely understanding of and even though my growth was slower than usual because of it, they worked with me. That's what I call reasonable accomodations without needing to ask for it. As far as coworkers go, you always take the good with the bad, even when you have a perfect job there's always one or two people you don't click with (but that's everywhere honestly). I think there's something to be said for a company that takes a chance with a greenhorn and mentors them. Great place to work, better place to grow, the absolute best management I've ever had in any industry, and a model for other MSP's internally. You will touch on everything within IT here. A company of opportunity befitting a land of opportunity.

Cons

A con was leaving in the first place. But to prove I'm not a company hired shill, the pay was kinda lacking and there are crickets sometimes when messaging for assistance which is very stressful.

Explore other reviews about KPInterface

5.0
5 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Good internship Mentoring Dedication Structured Friendly

Cons

Less work Times when things go tough

1.0
11 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Coworkers on the ground level were often the best part of the job. - Meaningful hands-on experience, depending on your role. - You will learn quickly because you are thrown into the fire almost immediately.

Cons

Compensation was extremely poor for the level of workload and stress involved. The company would regularly hold mandatory state of the company meetings to celebrate multi-million-dollar profit margins and growth expectations, while offering employees minimal yearly raises that did not meaningfully keep up with the cost of living (2.7%). That disconnect felt insulting, especially in a small company where leadership was fully aware of what employees were being paid. (Only 25-30 total employees) Applicants should also understand that this is not a technology-first role. The company made it clear that it viewed itself as "a customer service company that happens to do IT", and that mindset showed up everywhere. Technical quality often felt secondary to keeping clients happy, even when that meant short-term fixes, weak standards, or solutions that did not feel honest or sustainable. Training was minimal. After a brief onboarding period focused mostly on an outdated ticketing system, employees were expected to support a large number of very different client environments with little meaningful mentoring or guidance. Management support was inconsistent, and negative client feedback could lead to intense criticism or termination rather than constructive coaching. The company also placed too much emphasis on image management. Employees were strongly pushed to leave positive reviews so the company could improve its reputation and compete for online “Best Places to Work” recognition.

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