Pros
I had a great experience as a newcomer, good guidance from seniors and colleagues. It is a learning environment where everyone is willing to give time help and discuss. Claims are also paid promptly. Work time are also flexible, 1 day per month for WFH (although I prefer to have more), its easy to request with reasonable reasons. Flexible working hour too, A good job for someone who want a stable routine work.
Cons
You will take up few accounts all at once (in my case, at some point I was given around at least 7/8 accounts at once), it was tough juggling it while still learning and getting used to the systems. Works may be reviewed very late as reviews are done very late due to tough workload on the higher ups. So expect to receive late corrections to be done very late and need to be completed very quick. Not much growing experience or interesting accounts, as you may take care of accounts for a long time, the opportunities might be missed. The work become very routine and leads to burnouts every few months. The office is not so diverse as during employment I encountered only two males staffs excluding the boss.