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Kaplan

Customer Service Team Leader - Anonymous employee Kaplan Employee Review

3.0

3 May 2017

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Company promotes within if you work hard

Cons

No clear strategy or vision Always trailing behind biggest competitor Management sometimes good sometimes bad - not consistant

Explore other reviews about Kaplan

5.0

3 Jun 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Genuinely supportive community, lots of opportunity

Cons

Compensation could be higher across the board

3.0

2 Jun 2026

Student success manager

Recommend

CEO approval

Business outlook

Pros

Remote and flexible. Good culture from higher up but team morale is down.

Cons

Turning more salesy than helping students. Too much focus on hitting budget.

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