Pros
Great place if you like working in a pack of rabid wild dogs.
Cons
When Kapsch took over our contract, I should have run. They want absolutely no feedback from employees and discourage employee growth. Everyone was looking for other employment. The turnover rate skyrocketed when they took over our contract. Everyone's mental health deteriorated and the management is disconnected or meek. Inadequate training and equipment to properly perform the job. Employees that like to sabotage others are promoted and rewarded. Good work is not only unacknowledged, but you are expected to do more work while receiving a pay cut. There is no room for advancement and there are salary caps in place. Everyone is terrified of the petty office tyrant but if anyone speaks up, they shut down the complaint.