Pros
1 - A pay check if you need one 2- Free breakfast on Friday 3- Great employees to work with 4- Good location with shuttle to Metro 5- Company makes an effort to keep employees motivated
Cons
Company culture is the worst. Each department wants to do their own thing without knowing there is a client waiting for a resolution to a case. Only Client Services (CS) is hold accountable for cases that other departments won't do in a timely manner. Billing and Accounting are the worst, from overcharging customers to not charging customer for 6 months. CS must deal with everybody's mess and management is not there to support you. Project Management is another big problem. Bad / wrong installations and yet again CS has to fix the problem under pressure. The other big issues are the tools with need to work with, the software is unreliable and system support department is not always there to help you. Good luck finding a system specialist on a Friday afternoon. No matching 401K. Disengaged Management Team Lack of leadership and professionalism in the Management team Poor training Frankenstein Organization (They haven’t quite put it together yet)