Pros
Working from home is a plus but the Pros end there
Cons
The scheduling is not flexible at all, if you need time off for a Dr appointment or any other reason you basically have to take an entire day with out pay. No PTO, no vacation, no sick time. The pay is ridiculously low with no real raises. The bonus structure is impossible to understand. All employees were recently given an .85/hr raise which for the top performers equates to a .15/hr loss since they also did away with the quarterly bonus for top performers at the same time. Too much emphasis on numbers without taking any other factors into consideration. When I first started I was getting 15-25 customer surveys minimum a month and answering 40-50 calls a day in an 8 hour shift. Recently that volume dropped to around 10-12 calls per day with survey numbers declining at a relative ratio. I was a top performer the entire time I have been here (in the top 10%) I finished in the top 10% of all advisors for Q2 of this year and at the same time was "written up" for my performance since my Customer Satisfaction rating had dropped below 90%. This warning meant I had 14 days to correct the issue or I would lose my job. I can only assume that this means 90% of the employees are also in danger of losing their jobs as well since I out performed them and was put on a warning. One week after that warning, I was taken off the schedule with no notice. I asked my supervisor about this and was told he would "look into it" I got no response and was still not scheduled. I am waiting to see if I am scheduled beyond the next two weeks or not. I took this job because my unemployment was running out and even though it pays less than HALF of what I was getting for unemployment, something is better than nothing.
