Job not worth the hassle - IOS Tech Support Kelly Employee Review

2.0
31 Jul 2013
Recommend
CEO approval
Business outlook

Pros

Working from home was a change. I was excited about working as a Apple iOS tech support agent. They supplied me with everything I'd need to complete my job.

Cons

They supply you with many things to get you going. After about 3 weeks into the training I got a job offer I could not refuse. I immediately contacted Kelly and resigned. They told me to pack everything up and they will be sending a Shipping label. Everything was boxed up and after about a week of waiting for the label to come it finally did. After a month of nothing I am now getting a letter saying that they did not receive all of the equipment and that I am either incompetent of shipping it all or a thief and they will one way or another get it back. The icing on the cake for me is they have "made numerous attempts" to contact me. With them having my email and home/cellphone numbers I find it had to believe that they attempted any contact with me since the one letter I received a month later is all I have got. After calling the number I was given in the letter I felt even more insulted. Not only did they Rep act as though I was criminal and not offer any help. He said I should not have called at 9:30pm (I'm sorry my new much better job requires me to work late at times) and would need to call back in the morning. All I wanted to know was who I need to get in contact with over this matter. Someone lost/stole the device and it wasn't me. He just blew me off. What a joke is all I have to say.

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5.0
24 Jun 2026
Anonymous employee
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CEO approval
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Pros

Great culture and work life balance

Cons

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5.0
6 Jan 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Virtual, work from home position. The pay was great, the hours were great, they work with you and are very flexible, can always pick up shifts if you have under 40 hours, (you're scheduled 40 hours but if you miss a day that week) you can pick up another shift from the board

Cons

There aren't any cons that I can think of at this time.

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Kelly Response
7y
Thank you for taking the time to share your experience and for writing such a detailed review. We appreciate your input and are happy to know that things are going well for you.
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