Pros
Working from home, and they were understanding when I had Covid.
Cons
Eight different team leads in six years - only three were good at being leaders, and providing constructive feedback. Manger denialism. No matter how abusive the customers are, many team leads and managers will still act like everything is wonderful. They want you to practice empathy all day, but some have none to give themselves. If you don't move up to a managerial position, they will only allow you to do so many T2 roles before they start to send you nothing but angry escalated callers in the lines of business you are skilled for, even if you are ready and willing to learn more. Ineffective training for both Applecare and Apple Pay T2 lines of business. They didn't have enough time to teach the material effectively. The job is very mentally and emotionally demanding at the T2 level.
