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Customer Service Representative - Customer Service Representative Kepro Employee Review

2.0
12 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Pay is okay, benefits need to be much better. Area has plenty of restaurants to grab lunch from. I don’t have much else to say about Kepro at least not much good.

Cons

Seven Hills, Oh office is not fond of African Americans that actually come to work and do a good job. They allow sexual harassment to take place and actually thought it was a joke. Kepro does not believe in being a team or working together. Tampa office supervisors are extremely rude and petty. The new reps that were at the Cleveland office does their job completely to the end but Tampa is lazy. The atmosphere at Kepro Seven Hills is not welcoming at all, never worked at a place where respect and integrity was not top priority. I don’t see how Kepro has kept their contract with Medicare considering the type of people they have there especially the tenured individuals. There needs to be big change, however I believe the upcoming events are going to rattle some feathers. I enjoyed my time there mainly assisting the patients that called in, it’s a rewarding job as far as that goes. Kepro needs to step their game up. Get a better IT department and also your systems are down more than they are up. Just ridiculous never worked for a company like this before. Not good.

Explore other reviews about Kepro

5.0
11 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Remote Communication Flexibility Salary Opportunities

Cons

There are no cons worth talking about

2.0
12 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Close to home, option to work from home, the actual work is a pleasure

Cons

Health Benefits are expensive and get worse every year; pay is "fair"but lags behind others in industry; morale is bad everywhere- no matter what office, what department, related to lack of work/balance, micromanagement, managers and supv's who have little training or tact to be leaders. The company is so cheap they sqeak! I'm 3 1/2 years at the company my hourly wage didn't not increase to total one dollar! They furnish nothing to show appreciation for the job they require employees to do, to include free coffee or tea, paper goods, soap. Hostile environment, Corporate HR does not stand behind the employees which is beyond demoralizing! During Hurricane Irma the building was closed 6 days due to flooding and we were required to use PTO time and take our laptops home; if we didn't have enough PTO time we could "borrow" from future benefits; the company doesn't encourage camaraderie or empathy between employees.

9
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