-- The founder stepped away as CEO a few years ago. After a long transition period, another CEO was appointed by the board, but lasted less than 2 years. Then there was another long transition period, and then another new CEO was appointed. The new CEO has no non-profit experience. And the board did not really consult existing employees before making the appointment (again). So there has been a lot of CEO transition, with the accompanying disruption and lack of clarity.
-- More importantly, the new CEO has destroyed the culture of Kiva, and misunderstood what was special about Kiva's business. He changed Kiva's mission to remove the part about "connecting people", which was Kiva's unique selling point. And he objected to one of Kiva's values being "Respect". Literally half the staff has turned over since the new CEO arrived.
-- After all the radical shake-ups, strategy changes and mission update, growth dropped in 2018 vs. 2017. I guess this is what happens when all the staff leave.
