Once a great company, now an empty shell. - Customer Success Manager (CSM) KnowBe4 Employee Review

2.0
13 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Open PTO and hybrid work options. Strong sense of fun in the workplace.

Cons

Pay not to scale. Limited advancement opportunities. More and more departments are being liquidated since buyout. Loss of emphasis on inclusion and fun. Cuts to product and quality of service.

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KnowBe4 Response
2y
We appreciate your feedback. As KnowBe4 aspires for global reach, our focus stays on innovating our products and services in line with market trends while fostering a fun and inclusive workplace. We're committed to continuous improvement and highly value the contributions of our team on this journey. Best wishes for your future endeavors.

Explore other reviews about KnowBe4

5.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hood staff be kind nice

Cons

Poor pay insurance bad hard work

1
1.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

2
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