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      KnowBe4

      Engaged employer

      KnowBe4 reviews

      Was amazing... then they were acquired. - Customer Success Manager KnowBe4 Employee Review

      2.0
      1 Jul 2024
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Sadly, only current PRO I can think of is Unlimited PTO (there used to be more, but the company has severely changed).

      Cons

      *Used to be fully remote, but then forced employees back to a hybrid state (even when they were hired remotely) *Underpaid as a CSM (what used to help counteract that was the bonuses and strong commission, but that keeps getting smaller and smaller) *Used to be really customer focused... but now just money hungry. * LAY OFFS (due to the acquisition, they made A LOT of changes, The CEO lied to the faces of everyone when we were concerned of that, but promised no lay offs and no pay cuts. (spoiler alert, both happened)

      avatar
      KnowBe4 Response
      1y
      Hi Knowster. Our hybrid work set up has been put in place to remain customer-oriented so we can have our team collaborating together to create the best customer experience possible. Our employees and customers have always been front of mind, and they always will be. Stu has mentioned in our company-wide daily briefings that restructuring has taken place, especially on the revenue side. The cybersecurity industry is rapidly changing, and we must change with it to remain competitive.

      Explore other reviews about KnowBe4

      5.0
      22 May 2026
      Social media/multimedia
      Recommend
      CEO approval
      Business outlook

      Pros

      A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

      Cons

      Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

      avatar
      KnowBe4 Response
      1w
      We’re glad to hear you feel supported! Open communication is a huge priority for us — and feedback like yours keeps us motivated. 🤗
      1.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great office snacks, free ev charging, cool coworkers

      Cons

      Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

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