Ok but not great - Customer Service Representative (CSR) Kohl's Employee Review

4.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great schedule, benefits, and coworkers.

Cons

Upper management was not always willing to talk or listen to concerns. There was a lot of favoritism and promoting of only people that conformed to what they wanted even if they were not qualified.

Explore other reviews about Kohl's

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling, easy hiring process, friendly management, offered more or less hours to fit my personal needs

Cons

Hours during the holiday season

2.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- A supportive group of people; true to the Midwest nice and hospitality expectations. - Better work-life balance for hourly employees

Cons

- Not being included in mentoring programs = harder to "climb up" - Favoritism and cliquey; I mean, it's the Midwest, and it's so cliquey here that it doesn't matter what you know, it's WHO you know - Outdated systems: bridging issues at Kohl's is constant and quite embarrassing. It delays the whole operation and supply chain when data is not being transferred from one system to another. Every day is a battle between submitting tickets and going back and forth with external partners, trying to explain that the system just sucks and it's literally above our pay grade. - Weird internal movement/development guidelines; they would likely hire someone off the streets rather than support internal employees, which is weird because wouldn't it make more sense to hire someone already familiar with the systems than someone completely new? And why does one need the current manager's approval to move on to another department? What if you're not one of your boss's favorites, but you are a great asset? Does that mean they have to sit there suppressing their talents due to someone's opinion? It's no wonder that people are leaving Kohl's, and the only people who are staying behind are the ones who are still nostalgic for what Kohl's used to be.

See reviews by: Helpful|Rating|Date|All