Decent pay poor management - Customer Service Associate Kwik Trip Employee Review

3.0
3 Dec 2024
Recommend
CEO approval
Business outlook

Pros

great pay decent 401 k plan 40 percent of annual profit goes back to employees as a bonus of 12%

Cons

poor mgmt depending on location They don't tell you during interview that you will be forced to work at other stores in your region to help out. They make you tuck your shirt in and make you wear ridiculous arm sleeves when making chicken, but also make you wear a headset while making chicken which promotes cross contamination cause they don't clean those radios. They force you to find a replacement when you call in sick and if you can't find one you have to come to work still. If you have a Dr note you still have to find a replacement. I have back problems and was told I had to continue to work in the kitchen even though I injured my back in the kitchen. other employees got special treatment. mgmt unwilling to give employees a set schedule. two days of training videos - can't remember anything with just visuals - terrible training. Every store trains differently. You will be told you're doing things wrong even when you do things how you were told. only 15 minute breaks and they time you from the time you leave the kitchen and buy food so you actually only get a few minutes if you're lucky.

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Kwik Trip Response
1y
We appreciate you sharing your review with us. We are sorry to hear these were your experiences at your store. We encourage you to reach out to our Human Resources department at 608-793-6000 to share the specific experiences you shared here. We understand working at one of our stores takes a lot of hard work and dedication, so thank you for all you do!

Explore other reviews about Kwik Trip

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Pay + Benefits, good people

Cons

Long work hours, scheduling is awful, and mandatory third shifts when required

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Kwik Trip Response
3w
Thank you for the sweet review! We are grateful for your contributions to Kwik Trip. Have a good one!
4.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Raise after 90 days 50% off food while working Benefits

Cons

Open 24/7, no set schedule, hours vary

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Kwik Trip Response
20h
Thank you for the review! Thanks for everything you do to go above and beyond to make Kwik Trip a success. Have a great day!
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