Pros
The people are nice to talk to.
Cons
You take 35+ calls back to back all day. You’re expected to be triple skilled which which is a lie. It’s always a lie, and you’ll always be gaining more skills, but with no greater pay. You also have to say when you’re going to the bathroom. Every single part of your day is tracked and you will be micromanaged and you have to text a group chat every time you get up from your computer even for scheduled lunch and breaks.