Pros
Time off, on-site gym with classes, game room (but you never get to use it), on-site nurse, training program
Cons
I used to love it here but I can tell you now, I hate it more than ever. Being in service is miserable! You’re constantly watched and on time constraints for everything. Lunch is only a half an hour. You’re questioned every second you’re off the phone. You’re expected to speak to financial advisors 97% of your day and if you need time off the phone to research issues you must apply for it. Call volumes are excessive (taking upwards of 50 calls a day). Being on the specialized line, you get call transfers from the other service teams, and they do not try to help the advisor or solve the problem and they have miserable attitudes, they transfer to get advisors off the line. Not all of your teammates are trained equally, and then the others don’t care if they give bad information, leaving you to handle an angry advisor calling in for the third time. But you can’t correct anyone because they cry to your manager that you’re mean. Your team mates will team up against you and bully you. Management doesn’t hear both side of the argument and make rash decisions. Management will ride you like a work horse. Unfair advantages are given to the wrong team members. The financial advisors like to call in and yell and swear and call names. There’s rapid depression and anxiety amongst most people in service. Do 99 things right and you’ll only hear about the 1 thing you did wrong.