Pros
Great money opportunity. Coworkers are great. Free (ish) staff treatments. Amazing marketing. Fabulous Customer Service/Support Team (Go Team Shereen!). Even with all the cons, I do love coming to work every day. So much more fun than a corporate sales job!
Cons
COMMUNICATION: Terrible communication from the owners. Most of the time they are sending condescending emails as to why a patient left a Yelp review about your store or why you discounted $200 off a $5,000 treatment package using the wrong discount code. Owners threaten fear of "corrective action" if brand new protocols aren't followed precisely as instructed. HR - can there please be a new one? I haven't heard one staff member say one good thing about HR. Always terrible experiences and actually combative conversations. Can you please give us access to track our own PTO rather than relying on emailing HR to track? TERRIBLE benefits. Majority of the staff are female and the company offers little to no maternity leave options and we are paying $400-$500/month for insurance? Take the Amazon/Nordstrom gift cards and pay for my insurance please! JOB SECURITY- they will literally tell you with a day notice if your store/job duties/working hours are about to change. Don't be surprised if you are asked to drive over an hour without gas or parking reimbursement even if there is a store WAY closer to your home. CULTURE: look out for the cliques. If you don't miss high school, don't work here. Everyone talks behind each other's backs and will steal or try to split a sale without following company protocols. Management definitely plays favorites and picks and chooses when to see a "gray" area in the sales protocols. TRANSPARENCY - I was hired with the understanding that a Director position was the goal to work towards. Now I have come to learn that they have done away with the Director position all together. If there is no extra 5% incentive, do we really care if the store hits goal?