Pros
Good Resources (they got good computers and monitors, you don't have to force your sight very much to work there and the Herman Miller chairs we use are the most comfortable I have used in a call center)
Decent pay
Good Location
Cons
Employees are constantly told "bedtime" stories about how conditions are going to be better for employees but normally the motivational speechs that supervisors and managers give do not affect in a possitive manner the way things are.
We were working in a building that is still in construction, at risk of falling on the stairs and getting sick with construction debris.
They Took the only bonus we had for food, that was used to purchase food on a supermarket selected by them so we have now to spend or meal subsidy on a cafeteria that provides small amount of food and low quality (and when i say low i'm saying you wanna puke when you eat it)
In some ocassions you might get a completely unprofessional answer to any kind of request, going from delays or plain no's to "when you have your own company you can do that".