Poor Leadership, Toxic Culture - Operations Leap Employee Review

1.0
20 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Strong brands on the platform

Cons

There are too many issues to site that I've personally witnessed and experienced first hand as a corporate employee. I think it's incredible telling that all the people of color in operations and HR were let go and the people who remained have less experience and qualifications. Go back, look at LinkedIn, this feedback has been validated. Next, Under performance recognized in individuals who were "favorites" of the CEO were not treated or expected to perform with the same expectations as peers. Can anyone tell me what engineering has built in 2020,2021, 2022? To say the men in the leadership team were unsupportive is an understatement, since all of LT lacked diversity and any female presence to represent over 50% of the workforce. The Co-CEOs created a culture of fear and became often times unhinged when an employee would question a decision or their leadership. What's very troubling is the verbal abuse and unfair work conditions created by one Co-CEO in particular was never addressed. I've heard from many individuals who have left Leap in the last year who are now seeking therapy and counseling from professionals for the trauma, abuse, and overall experience they endured during their employment under the current and former leadership. There needs to be stronger employment laws to protect individuals from hard that can occur at the hands of indivdiuals who are in roles of power who use it in appropriately. As a women and mother, I would often be asked to get on last minute evening calls with leadership during the times when I was scheduled to feed/nurse my baby. Skipping that connection time with my child and putting my body through undue hardship just to appease the senior leaders of Leap. Ugh, so many lessons learned from this job and experience. I would never recommend Leap to anyone who has a family, this company does not care for it's people, and working for Leap will impact your home life for sure.

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Leap Response
2y
Thanks for your feedback. We'd like to learn more about your experience at Leap. Please reach out to peopleteam@leapinc.co if you are open to having a discussion.

Explore other reviews about Leap

5.0
3 Jun 2026
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Pros

Remote work, make your own schedule

Cons

Nothing this is a great place to work

2.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Flexible schedule* -Stores outside of malls typically close early (6/7pm) -Employee discounts were nice An easy gig if you are very part-time and keep a distance from corporate and poor management.

Cons

*Flexible schedules work very well with good managers. Leap loves to hire and keep terrible managers with little to no experience. They will shuffle them around from store to store to disrupt current team dynamics and pre-existing agreements all while they sit on their company macbooks watching YouTube videos. These managers are also allowed to completely disregard dress code, break violate, and waste time on the clock sometimes for days at a time all while barking at hourly employees to keep to company policy. -Corporate is one giant joke. They don’t do anything but run around from store to store trying to get free merch while having a million zooms a day about nothing. Once again, people with little to no experience who made it to a higher position doing god knows what. They push positive culture while encouraging these awful managers to continue to bully their hourly employees out of a job.

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Leap Response
3mo
Hi, this is a member of the People Team. I read through your feedback and if you're willing to speak about it, please email me at PeopleTeam@leapinc.co and we can discuss.
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