It's unbearable to hear the way they speak of employee experience design on webinars without taking into consideration their own people who dedicate themselves to the organization. It’s all a facade and I couldn't handle the hypocrisy any longer.
I joined the company as a dedicated, passionate individual who works hard doing everything possible to contribute and help push the industry forward. After several attempts to get the support, resources, time, and attention that I needed to do great work for the company, I was ostracized and treated like a second-rate employee. It was not only shocking to me, but for fellow employees who then disengaged out of fear and have accepted the dysfunction as normal without having the courage to stand up and say something.
An example, Leapgen sent out a yearly survey, which they actively preach against because “companies don’t act on the data.” After receiving honest feedback from employees, they buried the survey. No one saw the results, several of us asked many times when we would see them, and were brushed aside. It was shocking to observe, especially since LG actively tells their clients that it is the worst thing they could do.
How the sales and marketing functions/teams at LG operate is comical. There is no strategy, no organization or processes, they use tools and systems that are half-baked and not integrated well, which result in bad data...marketing is constantly having to knee jerk react for tactical day-to-day ops things, and therefore never have time to actually create and execute strategies. The services side is not much better, they keep consultants' calendars overloaded with client work, are constantly rescheduling 1:1s, and ask consultants to work on the weekend. Many have experienced burnout without any reprieve.
Instead of pausing to get the train on the tracks, be proactive and start planning for the future, they just…stay stuck in the same destructive patterns. It leads to teams pointing fingers, losing trust in each other, and losing respect for executives. The whole organization is just a toxic mess.
I know the employer brand is nice and shiny, but I would encourage any applicants to reconsider working for Leapgen, it’d be disappointing for you to spend months of frustration just to discover the hypocrisy, be labeled as a detractor, and eventually leave with no career growth or marketable skills.
My personal experience has been exactly opposite of what Leapgen professes to be through their LEAP values (Love, Energy, Audacity, Proof)
