Many great things happening here... - Customer Success Manager (CSM) Learning.com Employee Review

5.0
9 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Learning.com has a great culture focused on diversity and work-life balance enabling employees to focus on their customers with full support of the management team. The company has the tools and resources available to maximize customer support while minimizing distractions or roadblocks. Minimal red tape. Tremendous HR team and a management team that's getting better and better. Employees treat LCOM as if it's their own company and their work ethic proves that. Lots of love for this company.

Cons

Workloads are pretty stout causing little to no time for professional development and pushing work-life balance to the extreme at times. Promotions happen more at management levels with minimal to no promotions occurring with ground teams.

Explore other reviews about Learning.com

5.0
1 Feb 2024
Recommend
CEO approval
Business outlook

Pros

• Awesome culture and values. At Learning.com, we worked hard and play hard. We always try to meet online for fun activities like trivia. • Work-life balance is easily attainable. We have half-day Fridays and are able to make our schedules fit around family life. • our compensation and benefits are top notch.

Cons

I cannot think of any.

1.0
10 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Benefits/Healthcare -Co-Workers -Remote -Old HR team -Used to be a fun and diverse working environment!

Cons

Worked at Learning.com for 4-5 years now. For a time, it was a genuinely rewarding role — creative, collaborative, and rooted in a shared mission to make learning engaging for students. However, after the company was sold and new leadership stepped in, the culture took a noticeable turn for the worse. What was once an open, vibrant environment shifted into something stale, grey, and rigid. Open communication was discouraged, and an unspoken "do as you're told" mindset replaced any room for honest discussion or feedback. My team was dissolved, and I was moved under new leadership where the stress became overwhelming. I began experiencing heart palpitations due to the pressure and lack of psychological safety. I was unable to bring these issues up safely due to my managers aggressive and easily irritable attitude. The shift wasn't just cultural — it was also creative. The over-reliance on AI tools across the board, combined with stagnant wages and little to no input from actual educational and visual designers, made it clear that our voices and craft were no longer valued. The product itself began to reflect this shift — once colorful and dynamic, it started to feel as lifeless and disengaged as the new company culture. If you’re a professional looking for a place where your input is respected and your well-being is prioritized, I’d strongly recommend proceeding with caution.

4
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Learning.com Response
11mo
made over the last year to meet the shifting needs of our customers and responsibly integrate AI can bring about cultural shifts that not everyone experiences in the same way - especially after years of stability. We remain committed to an open, inclusive culture, competitive benefits, and pairing human creativity with technology to serve students and educators better. We appreciate your contributions to Learning.com and invite any current or former team member to share candid feedback and ideas. Your perspective helps us keep improving. We wish you the best in your future endeavors.
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