Pros
It was great working here when I first started years ago. The atmosphere in the office was fun and competitive. It truly felt like Legalzoom cared about its employees and wanted us to do well at our jobs. I loved working with the people there and made quite a few life-long friendships. Even the leadership team felt like mentors.
Cons
- Price increases of 3x the amount to existing customers account without proper notification. This causes customers to become irate. - They issued salary cuts during the pandemic, while simultaneously raising revenue goals. Because the goals were so high, you had to CONSTANTLY work OT. - LZ refuses to properly staff their customer care team. Therefore, the customers begin calling the sales line for assistance. Managers instruct you to transfer these calls back to CC, but customers do not want to wait 2 hours for them to answer. I wish I were exaggerating the wait times, but I am not. Get used to de-escalating these calls. -Veteran sales reps were expected to perform tasks outside of our roles because certain teams were suffering. And yet, they had taken away all the pay raises we had earned over the years. I had faith for a long time that things would improve here, thinking the company was just going through some growing pains. Unfortunately that was not the case. There is only so long I can do the work of several positions while making less and less money. At the end of they day, I was being taken advantage of, so I quit. And so did MANY others.
