1.0
20 Oct 2015
Former employee
London, England
Recommend
CEO approval
Business outlook
Pros
Easy to commute to work as zone 1 Central London HQ. Lots of good places to eat nearby. Low to mid staff generally good natured
Cons
So many to list; No career progression/KPIs, no bonus structure, majority of staff totally unmotivated in both HQ and branches, HR absolutely terrible - teaching people to use Excel is the height of their training program. No investment in online proposition whatsoever; they prefer to pump money into white elephant 'Flagship' stores; root and branch restructure needed. Management do not know how to motivate at all; most seniors only interested in seeing out contracts and getting pension. Those staff that have ideas for improvement are put in their place and discouraged.