2.0
25 Mar 2026
Former employee, more than 1 year
New York, NY
Recommend
CEO approval
Business outlook
Pros
Coworkers make or break the experience, used to be able to play our own music
Cons
Minimum wage justified by tips. Maximum annual raise is...25 cents. Even the people who most deserved the maximum didn't get it. Business now depends on using up and throwing out exploitable workers. No one is promoted from within the ranks anymore, all trainers and managers are outside hires. What was once a tolerable service job has been ruined, like most things, by corporate greed and a desire to become the next Starbucks.