Pros
Mostly good co-workers, benefits like health insurance and dental
Cons
Extremely incompetent CEO and management. Monstrous callers, many whom are chronics and don't really spend money but are allowed to call and talk about any vaguely health related question. We have break time limits, acw limits, etc for call volume but these people are allowed to call and abuse us and waste time. Not sure how that's a smart business decision. I'm at the point where I tell people to not support this company because of how undervalued the employees one the phones and in the warehouse are. No pandemic bonuses or raises, constant sales and high call volume, retention worse than ever. No hope. No mercy. QA is very difficult and demanding as well, good luck making bonus. We dread every single day, this job will make you mentally and physically ill