An honest unsolicited review - Customer Success Agent LifeSeasons Employee Review

They started charging their employees shipping for the free products The CEO admitted he didnt want to be the CEO or do his job but "sometimes we have to do things we dont want to do" not sure how that was supposed to be motivating for any of his employees. The customer service team has steadily decreased what you're able to do without asking permission first which puts more onto the supervisors. If you dont trust your agents to do their jobs, why hire them in the first place? Everything is a supervisor request and seems to be their justification for so many supervisors to agent ratio. They have multiple forms made to evaluate your calls and work that cause redundancies and "meets expectations" is NOT the expectation. If you are not exceeding expectations, they think something is wrong and you need an improvement plan. Scheduling is a nightmare. The scheduling situation has changed multiple times, so be prepared for the agreed upon schedule you were hired on to no longer apply within 3 months. Your lunch and 15 minute breaks have to be at set specific times each day and if you or a coworker misses the window, you have to wait because they dont want more than 1 person from each team to go at once. They have separate teams for English speakers and for Spanish/English speakers. If you speak Spanish, be prepared to take back-to-back calls daily. They asked everyone in the company to leave a review on here and be entered for a drawing so of course most of the reviews here are not genuine. Just check the dates most got submitted. Its same time frame. They call themselves a startup company but have been in business over 13 years. They are just not established and not profitable yet. The CEO said there won't be any raises or cost of living adjustments, because they need to "tighten the ship" or "hunker down" or something, but they can afford to send corporate employees to Japan for a field trip. Their finances are questionable at best. There used to be a office for customer service in Provo which they spent a lot of money on to get it built up and full of new office furniture, only to let it go a few months later. This company is full of nepotism from top to bottom. Someone always knows someone else who helped them get a job and it's cross-departmental too. If you are reading this and you know someone in the company, then you are probably ok. Like with most customer service roles, the environment is immature and you're treated like a child who doesnt know or understand anything and when you ask a question about something beyond the usual script, you get a standard response that doesnt actually answer or address your question Upper Management has no clue whats going on, its like they just throw things at the wall and see what sticks. You have to be on camera for meetings that can almost always be an email. No 401k matching.