what a mess. - Anonymous employee LightSail Employee Review

1.0
27 Feb 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There were some great people working there. The product and operations teams were highly talented. The stated goal of the company was admirable. Management would sponsor happy hour and other fun events.

Cons

The product was a poorly cobbled-together amalgamation of separate licensed technologies, and because of this, customer support was a losing battle. The development team prioritized new features over fixing bugs that made the product unusable, even with a steady stream of reports about these consistently reproducible bugs coming in from teachers on a daily basis. Opportunities to head off myriad technical glitches were routinely ignored. The office environment was tense and awkward, every decision would turn into an inter-departmental turf war. Management had no prior tech experience and were very much out of their element in managing a software product.

Explore other reviews about LightSail

5.0
11 May 2021
Recommend
CEO approval
Business outlook

Pros

Everything about the place was amazing.

Cons

No suggested changes are needed.

1.0
5 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Coworkers: brilliant, hard working, passionate, and genuinely kind Hands on experience with marketable skills- Salesforce, Zendesk, JIRA, Wordpress, etc Working on a product that promotes literacy is rewarding, emotionally speaking

Cons

You will consistently be overworked and underpaid. Stressful environment that hinders any opportunity for healthy office culture. Management is equally stressed/overworked, and ill equipped to improve situation for their employees. Product is flawed on a fundamental level, and developer resources are tragically scarce. Employees are prevented from contributing to the bigger picture, and strict dividing lines between teams make it difficult to take personal ownership of the product. Lack of career expansion opportunity, as there's far too much work for your own strictly outlined role, and no remaining time to work on different projects. There is a complete lack of transparency: employees have no legitimate qualitative/quantitative insight into the state of the company. I suspect the company will be sold in the near future. Each and all of these have been brought up to management numerous times, only to be acknowledged by token efforts that failed to produce results.

3
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