All gas, no structure - Account Manager Lightspeed Employee Review

This company is heavily focused on chasing revenue, but the operational foundation to support that growth simply isn’t there. Sales and expansion dominate the narrative, while structure, process, and internal systems feel like afterthoughts. Leadership appears fixated on top-line numbers, assuming sales will compensate for deeper operational gaps. They don’t. Onboarding was minimal to nonexistent. There is no real process, no structured training, and very little support. New hires are left to figure things out largely on their own because everyone is too busy pursuing the next deal. That’s not empowerment — it’s absence of direction. Sales may be the lungs of a company — you can keep pumping your chest and celebrating the numbers — but when the skeleton is cracking, the body won’t hold. Right now, the structure feels extremely fragile. The result is predictable: burnout, confusion, inconsistent customer experience, and internal friction. Growth without infrastructure isn’t sustainable. When pressure increases, the cracks show quickly.