Disappointing in every way - Anonymous employee Litera Microsystems Employee Review

1.0
14 Jun 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are smart, hardworking, talented, collaborative colleagues as long as you're below management level. I have friends for life because we were all able to bond over how truly toxic the environment is at Litera.

Cons

Gaslighting at its finest. They do a great job telling you all about how great the company is at everything. Hiring, flexibility, diversity, and growth. It is all smoke and mirrors. You will not be allowed to do the job you were hired to do. If you challenge the status quo in any way, you will be the target of some really unethical behavior by leadership. I have witnessed multiple individuals demoted in hopes that they would quit. When that didn't work, they were eventually asked to leave. If you challenge leadership, you will be the target of gossip, unreasonable work projects, and anything else the core BU leader thinks of to make your work life difficult to prove why they are justified. If you're in sales and don't make your numbers, even when it's out of your control, be prepared to fall on the sword. It is very common to manage a team without the title of manager for months in hopes of "proving yourself." If you do eventually make it to the title of manager, be prepared to make less than some of your subordinates who were paid more at their previous company before Litera acquired them. Litera's pay is pathetic, so it is very easy to make significantly more when you leave. You will be asked to do work that other people are already doing without knowing you are duplicating efforts. It's known that the core BU leader asks multiple people to work on the same thing to "see who can get it done first." It is encouraged to be boundaryless (part of the company values), which means that leadership can ask anyone to do anything at any time. You are expected to do it, or you aren't living up to the organization's core values. This toxic behavior is rewarded with cash awards. Be prepared to watch the ruthless or most popular succeed. This is a global company, and so you are expected to be on or connected to the business at all hours. I know employees taking team meetings in the middle of the night (~2 am) to accommodate global offices. Others are on at 5 am and again at 8 pm the same day due to having employees or colleagues in other offices. I consistently worked 12 hour days. When the company says they're flexible, know that this is manager-based and not consistent across the board if you're lucky. The wellness days they have provided in the past haven't been observed by everyone because some teams are literally told they are the exception creating some real resentment and constant confusion. The company insists on having all company meetings at bizarre hours instead of encouraging employees to watch the recording during reasonable business hours. The products are lacking severely, which doesn't really matter when you continue to buy your competitors. Customers have no place else to go. I know individuals who are scared to stay in the industry because they do not want to end up back at Litera. Diversity at Litera is a real problem. This is a peer lead initiative with no support from leadership. Anyone who is a part of a minority group is expected to carry the weight of diversity initiatives on top of their day-to-day job. The HR team is the only real team that can hire diverse employees, and you can tell they are missing the mark in every way. Black history month was almost COMPLETELY overlooked, while women's history month was celebrated weekly by showcasing stories of women working at the org. Only making the other efforts or lack thereof so much more apparent. This is all while knowing leadership of HR self proclaims she is "not a feminist." There was no sympathy for working mothers during covid who had to learn how to live in a world where they were now also expected to be mom, teacher, and housewife during what should have been normal business hours. Some of the execs have children, and it made it worse for the rest of the mothers who can't afford in-home childcare because they aren't making exec salary or whose children aren't old enough to take care of themselves. There is no empathy here. Mental health initiatives were not supported or consistent. People were passed over for promotions for vocalizing and prioritizing their mental health. Litera wants to pass this all off like growing pains or struggles of a company trying to get it right during hyper-growth, but I can assure you- that is not what is happening here. Leadership cares about one thing- growing the company to a point where they can all cash out. HR will respond to this by telling you all about how this is the perception of one, or not the reality of most, and how they're so sorry I feel this way since that's not Litera's intention. Once again, gaslighting at it's finest.

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Litera Microsystems Response
4y
We appreciate your feedback, although it is certainly disheartening. While I will not hit on every point, I would like to address a couple of things. I believe you have made some fair comments and others not so fair. I will first start with the fair points. Litera is growing, growing very quickly, and this most certainly has some impacts on our people. Working across many time zones has been an initial struggle and this has been difficult for leaders, managers, and employees; there is no doubt some have faced odd-hours and some initially longer hours to try to fill gaps. There is certainly inconsistency that seeps through, particularly with newer managers, but regardless there is still much work to be done. There is no denying that. Also, mistakes have been made, and no one is denying that either. With that said, some comments that are not fair, particularly around gaslighting and mistreatment: You make mention of “unethical behavior by leadership”, but unethical behavior by anyone in the organization is not tolerated. Perhaps you disagreed with the way things may have been handled in specific situations, but I can assure you it was not unethical (or it was never brought to HR’s attention). Further, the way we define Boundarylessness is stretching outside of your standard job responsibilities as necessary to help achieve the broader Litera goals. There are several extremely positive examples of this every hour of every day, so feel at least the majority of the organization truly understands and embodies this value. I have received feedback previously that some teams may have been utilizing flex time inconsistently with the rest of the org, but have addressed some of those concerns and hope that is no longer the case. There are teams (such as customer support) that help to provide the company with coverage, but are specifically called out and provided flexibility to take an alternative day off. Again, likely still more work to do and we own that. From a diversity standpoint, your quote from me and a bit misleading when you only share the beginning part of my quote. In a public post, I mentioned that “I do not consider myself to be a feminist, but 100% believe in gender equality.” This is mainly due to the negative connotation that has been attached to that word, but think my positioning is pretty clear. I then quoted Melinda Gates saying the goal is “not to replace men at the top of the hierarchy, but to become partners with men in ending hierarchy.’” I am extremely proud of the work that the Diversity and Inclusion Champions team has done. While certainly there is more that we could have and will do around Black History Month (this was not intentional, but again, not an excuse but a clarification), this employee-led group has helped the company through some really tough times, provided education around topics such as Mental Health, Allyship, Cross Culture supports, the history of Pride and others, and has taken a stance for every staff member to bring their whole selves to work. I myself am a working mom of two young children with no in-home childcare and have personally felt supported by all members of the organization throughout this difficult time. It is unfortunate that you were not able to take advantage of the support and benefits Litera provides to staff, but wish you all the best.

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