Pros
Highly flexible schedule, able to work from home nights, weekends. Liveops is a legitimate work at home job, but you had best run the numbers and compare what you would earn as an hourly employee in a traditional job vs. what you will earn as a Liveops contract employee before you make your decision. Liveops is a fine alternative to a traditional job for certain situations: 1) if you are homebound and cannot work a traditional job due to disability, 2) if you have a second source of income, such as SSI, social security, pension payout or a significant other who is the primary breadwinner, 3) if you live in an area where jobs that pay under 15.00 an hour are scarce, or 4) you are between jobs and looking for a source of income that won't jeopardize your unemployment compensation. Liveops does offer a highly flexible schedule; night-owls or early risers can find hours that fit their lifestyle.
Cons
Liveops pays per minute of talk time only, so if an agent is a top producer AND is working a line that has high traffic, he or she can earn close to 15.00 - 17.00 an hour. If you are just starting out and have no "stats", you will be lucky to earn 2.00 an hour, as calls will be routed to the highest producers first, and beginners get what is left over. For example, one top producing agent recently stated that he had 10 hours of talk time for 12 hours of on-line time. He was working the sales line, so he earned .25 for every minute he talked, or roughly $150.00 in a day. However, had he worked 12 hours at a traditional job, he would have earned $154.00 if he had a base rate of $14.00 an hour. Most temporary jobs pay between 12 and 17 an hour. In addition, there are no "sick days", "vacation days", paid holidays or earned PTO. You are a contract worker, and are paid for the time you work only. Most traditional jobs - even temporary or contract ones - offer some "perks" to their employees. I have worked 7 days a week for over 2 years, and would welcome having a real day off! In addition, the lines in highest demand are non-sales lines. These are also the most scarce, so agents are locked into doing sales whether they want to or not if they need to earn a living.
