Pros
Passionate team who really embody the values of healthy active living and committed to giving high level customer experience. People really do believe what they preach. Like all management roles- the experience varies a lot with the team you work with and who you work under. Working with passionate individuals made all the difference.
Cons
Training materials not consistently utilized and or not existing so there was a lack of consistency across the board. Me personally, I was given very little in the way of formal training and I would have floundered if not for my own experience in the role in previous businesses. Has the highest HR turnover I have ever seen in a business- almost comically. Same token as I noted in pros, it’s all about people. There are expectations that felt unrealistic and the way that pressure can trickle down can be… unpleasant. This business as many others and similar roles will extend far beyond 9-5 M-F and there are expectations to be on-call on the weekends and unfortunately you will be expected at times needing to cover shifts.