Stay away... - Assistant Manager Loungers Employee Review

1.0
22 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Free food and coffee on shift (if your a manager) Loungefest is a good staff party - a free mini festival they put on once a year for all employees.

Cons

A company that sounds good on paper and lures you in with a false claims of caring for staff. You soon realise your just a number to them and will be worked in to the ground with no reward for doing so. The company is losing staff twice as quickly as hiring them, this is for good reason. Management get a severe lack of training but are expected to do everything and be available at a whim - you will offer work 60+ hour weeks and gruelling long shifts with no breaks. They pay you 13 times a year (4 weekly) knowing you won't be there a full year so you never get the full wage you expect, 23k a year sounds good for an assistant manager but in reality you get the equivalent of 19k each month but get taxed the same as 23k. Management don't get tips even though it is often only management on shift. The bonus scheme has no structure, your not told how to get a bonus, how much it is or when your going to get it, it's completely up to your regions operations manager and they can change this as they see fit. As soon as you show any form dissatisfaction with the company they will manage you out of the company so you leave and they don't have to sack you.

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Loungers Response
7y
I'm sorry to hear of your experience. There's a number of points made which are not accurate so would appreciate being able to understand how you've come to feel this way, and what needs to be addressed. Please contact me via thevoice@loungers.co

Explore other reviews about Loungers

5.0
19 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Great time to be here

Cons

Nothing bad to say here

3.0
1 Nov 2023
Recommend
CEO approval
Business outlook

Pros

My FOH and BOH team and GM were amazing people and it was a pleasure being able to work with them

Cons

The operations team and "decision makers" of the company do not care about the staff who run the day-to-day operations (FOH and BOH). Constantly trying to cut corners and understaffing the restaurant. Made for difficult shifts where EVERYONE was overworked and underpaid. Unhappy staff = unhappy customers.

2
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Loungers Response
2y
Hello, thanks very much for leaving a review. Whilst we're happy to hear that you built a good rapport with your team, we're saddened by your opinion of the levels of care and consideration for our on-site teams. We are a community that puts employee and customer experience at the forefront - people are undoubtedly at the heart of what we do. We'd love it if you could elaborate by popping us an email at thevoice@loungers.co Thanks, The People Team
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