When the manager left because of the company owning the shop, everything just went downhill. The shop itself is just not the same, and while change can be a good thing, they've changed everything that made the place what it was. There's no genuine care or thought put into the customers, not to mention that despite only having four people working there, the company refused to help, hire more people, or pay us fairly. Sadly, even in this day and age there is still an employee who is openly racist and homophobic, using her age and generation as an excuse to use slurs, outdated words and ideas. Unapologetic for what she says and does, on top of being the reason two people quit, HR still did nothing. When trying to talk to HR about it, they said to put in my resignation sooner rather than later if I didn't think I could deal with working there. Even after having to leave due to the hostile and disgusting work environment, it just didn't feel like there was anyone there who cared about people in the slightest. I'm just glad they changed the name so that they're not dragging the original shop through the mud anymore.