Bad implementation - Sales Lumber (CA) Employee Review

Great people, excellent product that's constantly being improved

No down sides so far

Fully remote work Little Micro-Management

In summary, DO NOT WORK HERE. Lumber is a startup company, with very little structure, and it SHOWS. Since I started working there, I had my doubts, and they were confirmed this week when an already anemic implementation team cut mine and a dozen or so other positions in favor of a more "lean" and "digitized" client implementation process. But let me tell you, it's simply because they missed their next round of venture capital funding, and needed to show their board that they were making cuts somewhere. If hired, you will get zero training, and are expected to simply read dozens of out of date or incomplete knowledge base articles. The CEO explicitly says that if you are not working EVERY weekend, you are not doing enough. So I did, and also travelled to my clients to meet with them on-site, which was not in my job description, but with the lack of resources and reliable SLA's on all tickets and administrative tasks, was often the only way to get them "live" with Lumber. Even with that effort, the inner-circle around their delusional CEO passed the blame for every negative client review and product shortcoming onto anyone but themselves, most often the customer success team. The CEO literally REQUIRES the use of AI in your work, but provides zero advice on how or in what circumstances. Even with that requirement, they can't get organized enough to even grant all workers a license to the tools (I never got one myself). But even with this insistence on using AI, leadership refused to run any data analytics on ANYTHING, especially support/engineering tickets, which would be submitted and never addressed. This company doesn't even do their own payroll or accounting functions, it's all run through unreliable 3rd party integrations. "Lumber" as a website is simply a sub-par facade on top of all this, and workers are strictly prohibited from admitting it (even though all legal documents signed by clients explicitly name the 3rd party services that are responsible for things like tax filings). C-Suite and all engineering teams are also based in India, and they will low-ball your salary if they get the chance. They don't even hire you as a W2 worker if you don't explicitly say that's a requirement when interviewing, so they can avoid paying for benefits or unemployment. And now, they're even replacing some U.S. based client-facing positions with folks on the India team, so they can cut costs on salaries even further.