Wasn't The Best Career Move - Client Services Lumistry Employee Review

2.0
16 Aug 2024
Recommend
CEO approval
Business outlook

Pros

People are generally nice, but not working with the cream of the crop. Def some really smart people there but they do tend to get drowned out by incompetent leaders.

Cons

Employees: Most are just there for the below industry standard pay. Leadership: I have to be careful here—"below industry standard" is a dog whistle. Their People Ops is more focused on responding to reviews with straight lies and gaslighting (as if we didn’t work there and experience what we did) rather than actually addressing what ex-employees are telling them. To debase your company, yourself, and your role that way baffles me. To each their own, right? You’re definitely below industry standard in pay, so just own it and move on. Pay: The other reviews are accurate. I was paid $12K less than most in this demographic, even after negotiating for more. Company Work Environment: It was a very laid-back office, with not many people present, even on hybrid days. The environment was pretty inclusive. People are generally nice, although some team leads feel the need to involve themselves in things that have nothing to do with them. There’s that old adage, "Here to show up and show out," but not in a good way. They double down when called out. Promotions: This is where it gets bad. They promote unqualified people over qualified ones because they accept lower pay. I saw it happen at least three times before I left earlier this year. Unlimited PTO: It’s great, until it’s not. They have around six people who abuse this policy without any consequences. How can you abuse unlimited PTO? By leaving all your work for your teammates. Benefits: It’s just insurance—no great compensation packages, no equity, nothing. Market Positioning: They are selling bad products to broke retail pharmacy owners. However, they’ve managed to create some decent strategic partnerships to help improve their current products. Sales Reps: They were constantly lying to prospects about our product capabilities and integrations. Overall: It’s not the best place if you’re established in your career, but it’s a decent starting point for a first job out of college. It’s a good place if you’re not an over-achiever and just want a paycheck. It’s a great place to work if there’s nothing else out there.

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Lumistry Response
1y
Thank you for taking the time to share your feedback. We sincerely value all input, as it helps us identify areas where we can improve and grow as an organization. We’re glad to hear that you found the office environment inclusive and appreciated some aspects of your time at Lumistry. At Lumistry, we are committed to fostering a culture where every Team Member feels valued, included and has the opportunity to grow personally and professionally. We understand that competitive compensation is a key part of that and we align our pay structure with industry standards as defined by our participation in salary surveys such as Culpepper. We also recognize the importance of promoting based on merit and experience and are continually refining our processes to ensure fairness and transparency. Positions are posted and interested parties are encouraged to apply. We strongly believe in promoting from within whenever possible. Our Interview process for internal candidates includes reviewing past performance, initiative and fit for the new role. Your feedback regarding our People Operations and how we respond to employee reviews is especially important. Our intention is always to listen and learn. We conduct multiple engagement activities annually where we seek input for our Teams on how things are transpiring with our Employee Experience. From the feedback we receive, we develop Action Plans to address opportunities for improvement. We are dedicated to making Lumistry a place where everyone can thrive, whether they are just starting their career or are well-established in their field. We appreciate your candor and thank you for completing a review. If you have any more insights or if you’re open to a further conversation, we would welcome the opportunity to learn more. Thank you again for your time at Lumistry and for your valuable feedback.

Explore other reviews about Lumistry

5.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lumistry has made meaningful progress over the last several months. Leadership is actively working to break down silos, improve cross-functional collaboration, and create better alignment across teams. There is a noticeable sense of momentum in the business, with new products, partnerships, and initiatives creating optimism about the future.

Cons

there is a lot happening at once. Priorities continue to evolve as the business scales, which can create competing demands on teams. Continued focus on prioritization and communication

1.0
16 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Absolutely 0 pros - don’t trust any of the current leadership or HR replies, Tim the “CEO” is everything but a CEO.

Cons

To put it bluntly, Lumistry is the definition of a rushed and failed product. Endless layoffs over the past 1.5 years. HR department is one business partner, bless her heart - the head of HR and the COO were let go just a couple weeks ago. The full digital marketing team(5+) people were suddenly let go around the same time. Quiet under the rug layoffs without letting other employees know have occurred. Sales team targets small, clueless independent pharmacists that don’t have a single clue what they’re signing up for. More than half of the clients have to break their contracts to even get out of it. Whoever is left is overworked as Tim continues to bring on remote “executives” who I’m sure will end up selling the company. There is absolutely no room for growth within your career at Lumistry. The product has absolutely no room for growth - it never did to begin with. I could go on and on about the slop Tim is running. The Austin office space is about to vanish to go fully remote after waiting months and months to tell employees. There is no money left within the company apart from cutting high end checks and bonuses for the execs. Listen to this review. Listen to the other recent negative reviews. Avoid at all costs!

7
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