Lyft We Can DO Better! - Customer Service Lyft Employee Review

4.0
2 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Vision and Mission of the Company Cross Functional work experiences Employee first culture ( work/life balance, engagement surveys, benefits, mental health first) Compensation/benefits

Cons

Senior Leadership (Nashville) Inexperienced workforce who arent open to change Cliques No real Career development for lower level positions Diversity: Nashville office culture mismatch with SF (diversity)Top positions in Nashville look like the South, moving to Nashville may have been a great cost savings but it comes with issues. Now living in the South, I was optimistic about the changes Lyft could bring but when you hire from that same pool, you see it happening. We arent winning...they are. Maybe we should have picked a better Southern state that is tech savvy and more diverse like Georgia (ATL), Texas (Houston/ Austin/Dallas), NC (RDU or Charlotte).... All of these are also college heavy and could get us the savings we need. Not to mention Nashville is expensive for what you get and we have a bunch of inexperienced people doing critical work.

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5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are many opportunities to make impact.

Cons

This scope does come at the cost of intense working hours

1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You can make over $100 per day most of the time and you meet some nice people for the most part.

Cons

They stop paying you what you earn out of nowhere, then play dumb about it. All reps are Indian and very dismissive. The in app gps glitches constantly and sends you everywhere via the interstate, which forces you to spend more on gas. Riders make things up to get a free ride, which leads to the driver getting deactivated.

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