Mass Market Review - Customer Service Representative MCI Employee Review

3.0
16 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Overtime opportunities Variety of programs available

Cons

Low pay Encouraged to trick customers to make sales

Explore other reviews about MCI

5.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

They make me feel at home.

Cons

The usual, people always try and clique up

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

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