I would give them ZERO stars if I could!! - Operations MDLIVE Employee Review

Where to start? There are so many downsides about working for this company: 1. TOXIC Work Environment - This has been going on for a VERY LONG time and no one in a position of authority seems to want to do anything to change the culture. Please don't be fooled by the context of the VERY RECENT "POSITIVE" reviews!! Employees were asked to write reviews so that the company could offset the overwhelming amount of negative reviews. An internal email went out recently, which was sent to select group of individuals - employees that the company knew would comply with their request to go to Glassdoor.com and submit a "positive" review. Interestingly enough, the timing of these recent "positive" reviews conveniently coincides with the timing of the "comments/replies" by a company representative (more than likely someone from the Human Resources Department). I personally find many of the "comments/replies" laughable; for example: "MDLIVE is a company that is going through rapid growth and unfortunately we will have some rough patches. We have strategy in place to implement, as with companies of this size and growth rate, this process takes longer than usual." - The company has been using this line ever since their rapid growth began in late 2013/early 2014; but it's good to know that they have a "strategy in place to implement" - instead of keeping the "strategy in place to implement", maybe they should just "implement" it. This should have already been done back in 2014. Another funny "comment/reply" is "We do value our employees and look to improve the morale soon." - looking to improve morale soon? LOL - again, another issue that has been going on for a VERY LONG time and the company is "looking to improve morale SOON". 2. Extremely Poor Communication - This is a company-wide issue; starting from the top and working its way down the food chain to Human Resources. There is nothing more embarrassing than when you are trying to track down someone to get an answer for a client, only to find out that the person you are looking for was terminated over a week or two ago. People come and go all the time - some resign on their own and others are terminated, but regardless of how an employee leaves the company, it would be beneficial to coworkers to know that someone is no longer with the company; a simple email sent to the company stating that "_______ is no longer with the company; we wish them the best." 3. The MDLIVE "Sales" Team - The sales team continuously puts NOT ONLY the company's reputation in jeopardy (not that their reputation in the industry was that good to begin with) but they also put the reputations of the Operations team and anyone else that may interact with clients at risk on a daily basis. By over-exaggerating functionality of MDLIVE's outdated software to future clients to get a sale, promising those same future clients processes that do not currently exist (nor will they ever exist), and promising dates to clients of when they can expect the non-existent processes to be live in their production environment for them to use (without ever discussing it with the Product Team). And then when someone has the balls to push back against the sales team, the sales team will look at that person like they have 3 heads - but it's all good for the sales team because they run straight to the CEO who in turn forces the Development Team to build the "un-buildable". All the while, the Operations Team is being forced to lie to the clients about the functionality that was sold to them/what sales had promised them. Which brings me to another point, client-facing team members are always walking on eggshells with the sales team; fearing that if they enforce policy with a client and hold their ground that the client will call their sales contact who, in turn, will throw that client-facing team member under the bus without blinking an eye. There are no 2-sides to every story with the sales team; they won't even listen to what the client-facing team member has to say for themselves - they only hear what the client has to say and that is the only "truth". This team's only loyalty is to the clients and their commission checks. So many great people have been thrown to the wolves because of the sales team; the outcome of client complaints to the sales team is always the same - the client-facing team member was wrong - and unfortunately, no one will come to their defense because no one wants to face the wrath of the sales team.. - Continuing with the sales team; I have never seen a group of individuals more disrespectful than the MDLIVE Sales Team. The way that they talk down to and treat the people that work for the same company - is absolutely disgusting. What is even more disgusting is that it is considered "normal" behavior and accepted without a word being said to the sales team - even the CEO is aware of this. Many of these people that are being treated this way will do ANYTHING for ANYBODY to help them, but in the eyes of the Sales Team those same people are garbage. 4. The MDLIVE "Client Success" Team - Much like it's sister team, Sales, they also over-exaggerate functionality of MDLIVE's outdated software to future AND existing clients, along with promising future AND existing clients processes that do not currently exist (nor will they ever exist), and they also promise deliverable dates to those same clients for when they will be able to expect the non-existent processes to be live in the production environment for their use. They also promise reports that do not exist to their clients. The Operations Team has attempted to meet the reporting demands put on them by the Client Success Team; however, trying to piece together a report promised to a client from several other reports was IMPOSSIBLE because the reporting date is not accurate. You could never run 2 different reports and get the basic data to match; this was an ongoing issue for many client-facing individuals. So again, much like Sales, they put the reputations of the client-facing team members and anyone else that may interact with clients at risk on a daily basis because those individuals are forced to lie to clients on a daily basis. 5. The "Human Resources" Team - I had to laugh at another review that described MDLIVE Human Resources Department as being more like a "sorority" because that absolutely hits the nail on the head. MDLIVE's Human Resources Team should be the models for any poster advertisements promoting "Unprofessionalism in the Workplace". They are extremely gossipy and would be great in the starring roles of a "Mean Girls" remake. We were forced to sit through a class on Sexual Harassment with Human Resources; the majority of the class was watching a video - and also watching the Human Resources team giggling and texting each other back & forth during the entire video. It was extremely awkward being schooled on Sexual Harassment by the MDLIVE's Human Resources Department. - If you have any complaints that you have regarding upper management, you might as well keep them to yourself because they will not go against anyone with "Executive" or "Chief" in their title. - In the previous reviews, the "comments/replies" stated that HR is working on changing the culture; they need to explain what is being done to change it. Within the last 6 months, MDLIVE finally hired a Chief Operating Officer, albeit briefly, who indicated to the CEO that the culture has to change if the company is going to be successful - needless to say that COO has come and gone within less than 3 months because the COO realized that no one at MDLIVE is about changing the culture. - One final thought on Human Resources: how interesting that the last 4 reviews (which are all dated January 14th & January 15th) are glowing, positive reviews. I, also noticed that the "comments/replies" to the reviews started on January 14th. Coincidence? Of course it is not a coincidence - this is an effort by the company to make sure that the "POSITIVE" reviews out-number the "NEGATIVE" reviews. From my own experience, I was asked on several occasions in the past to write a positive review in order to push the "NEGATIVE" (aka: TRUE) reviews down lower so the first reviews that anyone would see are "POSITIVE" (aka: FAKE). A company should never have to ask their employees to write reviews about them on any website; employees feel obligated to do as Human Resources had requested. To send an internal email to select individuals knowing that they will comply with their request and write reviews is a complete manipulation of what Glassdoor.com is here for. Presenting a facade to a potential candidate the MDLIVE is the "greatest to place to work on earth" is not fair to that person; but rather a complete waste of their time and yours. Have respect for yourself, the company, current AND former employees, clients and any future employees - stop creating FALSE expectations.