- Lack of internal structure more time spent handling internal issues than client work
-No one was trusted to do simple tasks without management approval
- No upper management and CEO was not involved in the company day to day
- Agency has a poor reputation within the industry because of poor results
- It seems like the CEO does not want to get results for her clients but would rather spend her time verbally abusing her junior staff
- Lots of employee turnover
- Clients are unhappy due to previous record of poor results and lack of communication from the agency