Pros
The company offers competitive pay with yearly raises, along with generous employee discounts that extend to sister stores. Associates benefit from free clothing items, sales incentives, and opportunities to earn commission by hosting shopping parties. The product itself is high quality and generally sells easily, which makes the sales experience smoother. There are strong networking opportunities within the company, and access to in-store technology helps improve both customer experience and employee performance. The workplace culture is generally accessible and non-discriminatory, including respect for preferred pronouns for non-binary employees, which is still relatively uncommon in retail. Stores are often dog-friendly, creating a pleasant atmosphere, and the company collaborates with local businesses and influencers in ways that feel engaging for both employees and the surrounding community. Shift trading is relatively easy, and corporate occasionally provides snacks during high-volume periods such as Black Friday.
Cons
Communication and collaboration were often hindered by informal information-sharing and exclusionary team dynamics, which created an insular environment and limited diverse perspectives. There was frequent miscommunication between the hours discussed during interviews and actual scheduling once employed, and concerns raised by associates about this were often dismissed. Employees with disabilities were frequently restricted to back-of-house or repetitive tasks despite having the experience or desire to advance, and the role itself was not well structured to accommodate disabled employees. Training for non-management staff was minimal, with most formal training reserved for leadership, and there was no clear or consistent non-discrimination or inclusion training provided. Promotions appeared to prioritize availability over skill or tenure, sometimes favoring newer hires over experienced part-time employees. The company also lacked inclusive sizing and accessible clothing options, which led to uncomfortable situations when assisting plus-size, disabled, or elderly customers. Although the company publicly supports the LGBTQ+ community, internal support beyond pronoun respect felt limited. There was no transparent or effective process for addressing system issues or employee concerns, with recurring problems such as scheduling and payroll preferences often going unresolved. Employees who spoke up about frustrations, particularly regarding hours, sometimes experienced reduced shifts or job insecurity, contributing to a broader perception that associates were replaceable rather than supported through mentorship or development.