I've been working for this company for over 2 years. - Sales Agent MarketLinc Employee Review

1.0
20 Aug 2015
Recommend
CEO approval
Business outlook

Pros

There's no pros specifically on this company but only for working at home and saving travelling expense but that's for all work at home jobs.

Cons

The pay was way way way to low for the abuse and pressure you have to endure. Even if you hit all your targets your looking at no more than 14/15 an hour. Admin were no help and all they would do is bold your question in chat and hopefully one of your peers who would already be swamped with double chats or on the phone with an abusive customer would answer your request. I mean this was so sad the admin would not answer any product knowledge question. They mostly would just let you know when you can go on break and a lot of times they would mess that up. For example you would be on inbound mode and ask for a break but they would tell you to wait until an agent who is on chat to return lol. This company has so much potential but they keep a lot of dead weight upper management around who sometime seem somewhat intoxicated at times.

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MarketLinc Response
10y
Thanks for taking the time to share your review. Based on recent analysis, the majority of our Sales Agents are in the top 2 compensation tiers. And you are correct; this allows them to earn between $11.00 to $16.00 per hour. During our recruitment cycle with new applicants, we make sure that the compensation opportunity is very clear by giving realistic examples of what the majority of our sales team earns. This helps each new applicant qualify if the opportunity is right for them. Similar to the previous response, we do want our employees to know that our Sales Agent Support Specialists have a number of responsibilities throughout their work day. Not only are they responding to product knowledge questions, but they are also responsible for managing overall traffic and shift patterns, supporting technical issues, etc. That is why we have developed support tools for our Sales Agents to use when they have product knowledge questions (ex. FAQ documents, online training modules to review, etc.). It's important for us to make sure we're doing our part to add to our employee's success. We will be exploring additional product knowledge training for our support team. In the meantime, we'd be happy to hear your suggestions on how to continue to improve our support tools and processes. Please reach out to your Sales Manager, or to a member of our Employee Development Services department to share your ideas. Thanks again.

Explore other reviews about MarketLinc

5.0
5 Jul 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good culture, stimulating work, flexible hours, good pay and benefits, committed employees, good leadership, ongoing feedback through personal development plans, hard work appreciated, good work/life balance

Cons

Nothing to gripe about or comes to mind

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MarketLinc Response
7y
Thanks for your positive review. We're proud of the Performance Management and Career Planning models we've built within our organization. As our company continues to grow, we look forward to scaling the model even further. And we're happy to see comments like these that reflect positive experiences from our employees.
3.0
18 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Good company with talented, caring managers

Cons

Pay was not so good

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