Den of Snakes - Customer Service Representative Markful Employee Review

The company as a whole is great. Leadership structure has changed throughout the years but you can tell that it's changed so that it can benefit ALL it's employees. This is a company that really trusts it's employees to work on all their tasks independently but also don't shy away from teaching opportunities. So no, micromanaging is not a thing here. The dev team, which I'm apart of, is also a solid team. Some legacy systems often become a bottleneck but management on the team is always seeking to bring in new technology into the playing field and encourage growth through such projects.

With being a small/medium sized company, in a niche market, growth seems really slow. Which has led to some very hard decisions with layoffs and has lowered morale a few pegs. Though this is a market trend issue so it's kind of hard to mark this as a con of the company. Being hyper focused on a niche market also sometimes feels like we're putting all eggs into one basket. Though becoming the best at what you specialize in isn't always a bad thing, it sometimes feel that way with the market we're in.

The teams were nice. A tight knit group with collaboration all around!

Zero organization. They lack processes, They lack paperwork. There is just so much they need to do for improvement. My biggest complaint is that they outsource their HR to some other ethics company. Except the HR representative there has..zero ethics. She's rude. She doesn't maintain any paperwork on employee offences (if any). I was told by my manager every day how amazing I was doing job wise! Nothing but praise, and I'd ask for feedback if I felt like I underperformed on something. The parking lot is about 20-40 feet from the main door. I'd get there early. Park. I'd be on my phone waiting for when it's time to clock in. I'd clock in on the Paylocity website. Then I'd review my work emails and teams messages in my car to plan my day before going inside. (For the record they had us download these on our personal devices.) Got called into HR and terminated for wage theft. No warning, no write ups, nothing. I wasn't even allowed to protest my case to them, wouldn't let me. They still haven't returned some of my personal property. Sorry but in my job description nor in the handbook did it say I have to be ONLY at my desk to clock in. I regularly walk between two buildings to do my job.