Hell on Earth - Anonymous employee Marshalls Employee Review

1.0
20 Nov 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Not many! Weekly paychecks, flexible scheduling (if you're a favorite), 15 min and lunch breaks but you could work a 6 hour and 45 min shift and have to take a lunch so you don't go over your 6 hour mark instead of just sending you home AT 6 hours.

Cons

Man oh man, where to begin? I got irritated when I first started at Marshall's because a lot of the older employees (in seniority) would slack off and take their sweet time, after about a year, you realize why. Management is an absolute joke, some managers are even low enough to shop throughout their shift, while you bust your tookus running around like crazy doing everyone's job. They push those stupid TJX credit cards on you to sell for a whopping candy bar or some other insulting "prize" knowing they do make commission off your application - customers don't want their credit card, the interest rate is pretty high, and they get irritated with the desperation for new applicants. Customers can be incredibly rude and sneaky, but I suppose when you never enforce any rules or policies, they feel entitled to everything, on that note, I certainly never appreciated explaining why someone couldn't return something for a very justifiable reason that is clearly written on their receipt and on giant signs around the store to have a manager tell me to "go ahead and return it" and look like a complete idiot, with a smirk on said customer's face. There is no room for advancement, and any time they mention open positions, it's all some big scheme to make you do a workload of 3 people for very little pay. I can't believe how hard they slave drive the older employees either, it's unbelievable! Raises are a slap in the face, and even getting promoted is an insult, with a meager .50 for a higher title with even more unmanageable amounts of work. There was a policy they were practicing where you could bring in as many items as you want to the fitting room, which made everyone's job a million times more difficult, there was too much traffic in the fitting room due to having to count and recount 40 some, 60 some items, more theft, more go backs on top of truck AND running back and forth from being called to a register and/or price checks, all while getting yelled at for "not getting anything done". And if you think management will help you with go backs, they won't, only because they feel as though they're "too good" for that. Also, if you're gonna brag about how much your store or company makes, you might wanna either pay more or at least open up more payroll and have enough people to actually get the job done.

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5.0
10 Apr 2026
Recommend
CEO approval
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Pros

great for students in college and entry level sales

Cons

not many full time positions available.

3.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The work is the same every day (at least for janitors), and you don't have many surprises. In my experience, there is a lot of leeway for who does what as long as it gets done. I don't personally mind helping out in all departments after I am done cleaning. Current store manager (not asms) is very nice and understanding.

Cons

The management (Assistant managers in my experience) is at each other's throats to be the best out there and suck up to the district manager. The pressure to coerce customers into buying into the TJX card is a bit much. It all trickles down to the front end, which then causes everyone to be unhappy. Compensation is low and raises are based on company loyalty first, then your efficiency.

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