Avoid at all costs - Customer Care Executive Marshmallow Employee Review

Everyone is on the same page, really driven and wanting to do well in their careers. There is a really strong support network and everyone seems to genuinely care about others and how they can help them in their working environment. There appears to be much room for growth and movement within the company, and it's refreshing to come across heads of the business that actually seem like normal, friendly people who are interested in what you have to say.

So far, I haven't come across any cons. As long as you are hardworking and want to genuinely go far in your career, you'll be fine

My team itself is exceptional. Everyone delivers at a high level and at serious pace; we really don't carry "dead weight" which was a breath of fresh air when I joined. Compensation is handled really fairly — no games, just a straightforward approach based on market data that makes you feel valued. Performance evaluation is taken seriously too, so you always know exactly where you stand and what's expected. Management is genuinely approachable. There's no pointless hierarchy, you can talk to anyone about anything. That feeds into a broader culture of openness: if you're curious about something, have a good idea, or just have the energy to explore a new area, no one stops you. The debate culture is one of the best things here. People challenge each other's ideas to get to the best outcome, everyone is very low ego, no one gets precious about things.

Benefits could do with some love, especially the holiday allowance — it's a bit behind what you'd expect at a similar-stage tech company. There's also not as much focus on work-life balance or DEI as I've experienced at comparable places. There's a fair amount of change happening, some of it quite significant, which can feel overwhelming if you're not used to that pace. You definitely won't be bored!