5 Feb 2023
Mason Music Response
1yThank you for taking the time to share your experience. We’re so glad to hear how much you valued working with your students, their families, and our teaching team - and that you played a part in building a welcoming, supportive community. That kind of culture doesn’t happen by accident, and we’re grateful for the role you played in it.
We’re sorry to hear that you felt undervalued during your time with us. That’s not the experience we want for anyone on our team. While no organization is perfect, we care deeply about our people - and we’re always striving to improve the way we communicate and support every role in the company.
In terms of pay, we’ve always aimed to offer competitive compensation based on role expectations and market data for our area. Teaching positions require specialized training and experience, which is why they are structured to earn more per hour than administrative roles. That said, we’ve also worked hard to increase pay rates for our front desk staff over the past several years, and we’ll continue investing in our team as we grow.
We know that culture is built from the inside out and that feedback like this is an important part of that process. While turnover does happen, ours remains within a healthy industry range, and we continue to focus on creating a workplace where people feel supported, challenged, and part of something meaningful.
Thank you again for your contributions and your honesty. We’re listening and committed to continuing to grow.