Perfect job for you if you want to be a janitor! - Front Desk Sales Associate Massage Envy Employee Review

2.0
7 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Shifts go by pretty quickly Free massage and facial for new hires 40% employee discounts on products

Cons

You're expected to be a sales person, a janitor, and a receptionist. Expect to be cleaning all throughout the day (which they won't mention in the interview), and about an hour of cleaning bathrooms, break room, and laundry room, and massage rooms at the end of the night if you work closing shift. Pretty much all of the cleaning gets put on the new person. The commission on selling memberships is a joke- $7 on an $840 membership....that comes out to .008 percent!! Every single little thing you say and do will be nitpicked. They will tell you you're being hired for a "full-time" position, but only give you 30 hours. They will only increase your hours if you're consistently meeting your sales goals. Management is unprofessional and will talk badly to the employees about other employees. Be prepared to be overworked, underappreciated, and paid minimum wage. Scheduling is horrible! Don't expect to ever have more than one day off in a row, and if you do, you might be spending that day attending mandatory training meetings. You'll only be praised if you're meeting your sales goals, it doesn't matter if you're a hard worker in all other aspects of the job.

Explore other reviews about Massage Envy

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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